We strive to process all orders for in-stock items within 2-3 business days. Our standard business hours are Monday through Friday 9 a.m. to 5 p.m. Central Standard Time (CST). While we do offer First Class Mail as an option, our standard shipping is typically via USPS Priority Mail and you should allow 3-7 business days for standard delivery once an order has been shipped.
All shipping charges are the responsibility of the customer. Shipping charges will be included on your invoice and can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery location and method you select during the checkout process.
EXCHANGE / RETURN POLICY:
Here at Pipe Hitters Union, our number one goal is your satisfaction.
If you are unsatisfied or end up with a product that's not quite right and wish to send it back for an exchange or refund, please reach out to us in customer service at firstname.lastname@example.org to request an RGA number.
If you would like to exchange an item, you can also do that within 30 days from the date of purchase. It must be returned to us in its unworn, original condition within 30 days of purchase (shipping charges will not be covered).
Should you wish to return an item for a refund, that item must be returned in its unworn, original condition within 30 days of purchase for a full refund (shipping charges will not be refunded).
Please be sure to write the RGA number on your invoice along with the reason for the return or exchange and include it with the return package. Items received without an RGA number will not be accepted.
And should you have any questions or need some help with a return or exchange, please reach out and touch base with our customer service department. We are always happy to help!
Phone: (512) 981-6801
Pipe Hitters Union
PO Box 341194
Austin, TX 78734