We strive to process all orders for in-stock items within 2-3 business days. Our standard business hours are Monday through Friday 9 a.m. to 5 p.m. Central Standard Time (CST). While we do offer First Class Mail as an option, our standard shipping is typically via USPS Priority Mail and you should allow 3-7 business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please be sure and select that as your shipping choice.
All shipping charges are the responsibility of the customer. Shipping charges will be included on your invoice and can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery location and method you select during the checkout process. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice, provided that if the actual shipping charge is more than the amount shown on your invoice, we will contact you with the correct shipping costs before processing your order, and you will have an opportunity to cancel your order.
Here at Pipe Hitters Union, our number one goal is your satisfaction.
If you are unsatisfied or end up with a product that's not quite right, just send it back to us in its unworn, original condition within 30 days of purchase for a full refund (shipping charges will not be refunded).
Or if you would like to exchange an item, you can also do that within 30 days from the date of purchase. Just send it back to us in its unworn, original condition within 30 days of purchase along with a note explaining the exchange (shipping charges will not be covered).
Please reach out and touch base with our customer service department should you have any questions or need some help with a return or exchange.
Phone: (512) 981-6801
Pipe Hitters Union
PO Box 341194
Austin, TX 78734